With so many colours, styles, and sizes to choose from, we love helping you bring your unique designs to life! Here’s how to place an order:
Select the design that speaks to you!
Select your desired size and garment style from the drop-down menu. (If you need multiple sizes, please add each one to your cart separately.)
Some designs allow you to select the garment colour directly from a drop-down menu. If not, feel free to add your preferred colour in the personalisation box.
If your design includes personalised elements—like a date, name, or number—add these details in the personalisation box. If you'd like extra personalisation (and it’s not shown), just reach out to us for pricing options.
Add as many items as you’d like, then head to checkout whenever you're ready
At checkout, you’ll see an option to add a note. Use this for any specific order details or clarifications you’d like to share.
Fill in your details, select your preferred shipping option, and pick a payment method.
Once you’ve completed the steps above, click to confirm your order. You’ll receive an Order Confirmation email shortly after. Be sure to check your junk or spam folder, just in case! If you don’t see it within 24 hours, give us a shout so we can track it down.
Tick the Gift Wrapping box if you'd like this service. All orders come boxed as standard (some items like jumpers or Santa sacks may be packed in a satchel for easier shipping). If you'd like extra gift boxes for larger orders, feel free to request them.
Got questions? No worries! Our FAQs are here to help, but because our designs can be so unique, we know some orders might need a little extra attention. Reach out to us anytime during the browsing or ordering process – we're always happy to help make your order just right.
All of our items are printed to order. This can take a little time. Please see our home page for current processing times.
Order delivery occurs after orders are processed with us.
Processing time includes design printing, personalisation, garment pressing & printing, as well as hand packing your order.
If you require sooner, please send us a message prior to ordering or select the RUSH ORDER option at checkout.
While we endeavor to dispatch on time every time, we are unable to guarantee an exact delivery date however tracking numbers are supplied with all dispatched orders.
As of July 2023, Australia Post will be providing all tracking updates through their App. Kindly note, that with this recent update, collection notification cards will no longer be left at the premises if you are not home to receive your parcel, however you will receive instant updates and notifications via the App for your reference. It is also the customers responsibility to track the location of their parcel.
Please contact us for the current Australia Post delivery estimate to your postcode.
Note: we are not located within Australia Post’s Guaranteed Overnight Delivery Network so you may not receive your Express Post items the next day and Express Post items still require the standard processing time.
All of our items are printed to order. This can take a little time. Processing time includes design printing, personalisation, garment pressing & printing, as well as hand packing your order. We put a lot of love, detail and precision into every item we print.
Please see our home page or website top banner for current processing times.
Order delivery occurs after orders are processed with us.
In a hurry? We also offer a Rush Order - this expedites the processing time to within 24hrs on business days with delivery after this. This option is available in the shipping section at checkout and also includes express postage.
If your address was incorrect or your item was unclaimed at the Post Office Australia Post may return it to us.
If your address is incorrect or your item is unclaimed or returned to us for any reason we will forward the Return To Sender fee of $10.65 on to you.
We contact all customers whose items are returned to us for further instructions.
Please contact us and we will endeavor to fix the problem.
Yes, we do. Please contact us to discuss your design and for a quote.
Please note, at some times through the year we get extremely busy and may not be able to accommodate custom orders. We can advise of this with your initial enquiry.
Note: Additional processing times apply for custom orders.
Due to all of our items being printed to order we are unable to provide a refund or exchange.
We suggest checking the size charts thoroughly and comparing the measurements against an item you have at home laid flat. If there is no size chart available in the listing images or you have any questions, please give us a call or send a message via the contact page. We are always happy to help with sizing choices. Please contact us for any information required.
Yes, we do, and you can select your shipping option at checkout.Selecting Express Post speeds up delivery time, NOT processing time. We still require the advertised processing time to prep, print and pack your order.Tilly&Wilbur post from an address outside of the Express Post network - this means that Australia Post use the fastest possible transport links but your delivery won't be covered by the Next Day Guarantee.
We use flat rate shipping which means you can add as many items to your order as you like and only pay once!
Domestic
Parcel Post – $10
Express Post - $15
Credit Card, Paypal, Afterpay, Zippay
If you require measurements for a specific size, please contact us.
Baby Bodysuits
0000 – newborn
000 – 0-3 months
00 – 3-6 months
0 – 6-12 months
1 – 12-18 months
Children’s T-Shirts
0, 1, 2, 3, 4, 5, 6, 8, 10, 12, 14, 16
Women’s T-Shirts
XS, S, M, L, XL, XXL, 3XL
Men’s T-Shirts
S, M, L, XL, XXL, 3XL , 4XL, 5XL
*Sizes 3XL, 4XL, and 5XL are available in limited colours, contact us if this size options don't show in the listings*
Our t-shirts are described by our supplier as a Regular Fit.
A note on colours & styles...
Many of our listings use "lifestyle" images to promote the designs. This means that the colour/style you receive may not be an exact match to that pictured. We also use different suppliers across our range of baby, children and adult garments therefore the colours in 'matching' sets may not always be identical. Please contact us prior to ordering if you would like to check what you will receive for your sizes.
*Please select sizes carefully as we are unable to provide refund or exchanges for incorrect selections. Please contact us if sizing help if you are unsure.
Yes, please enter code STANTHORPEPICKUP at checkout and we will let you know when your order is ready for collection from our studio next to Go Vita in the IGA Complex.