CURRENT PROCESSING TIME IS 5 BUSINESS DAYS + DELIVERY TIME

FAQS

 

How long will it take for my order to arrive? 

All of our items are printed to order and standard processing time is up to 5 business days. If you require sooner please send us a message prior to ordering.
 
While we endeavour to dispatch on time every time we are unable to guarantee an exact delivery date however tracking numbers are supplied with all dispatched orders. 
 
Australia Post delivery estimates are as follows: 
 
Domestic 
Parcel Post – 3-18 business days 
Express Post - 1-6 business days 
 
Note: we are not located within Australia Post’s Guaranteed Overnight Delivery Network so you may not receive your Express Post items the next day and Express Post items still require the standard processing time. 


 

What if there is a problem with my order or it is not what I expected? 

Please contact us and we will endeavour to fix the problem. 


 

Do you print custom orders? 

Yes we do. Please send us a message with as many details as possible and we will help you bring your ideas to life! 


 

Do you offer Express Post? 

Yes we do and you can select your shipping option at checkout. 
 
Selecting Express Post speeds up delivery time, not processing time. We still require up to 5 business days to process your order. 
 
Tilly&Wilbur post from an address outside of the Express Post network - this means that Australia Post use the fastest possible transport links but your delivery won't be covered by the Next Day Guarantee. 


 

Do you provide international shipping? 

 Yes we provide both Standard and Express international flat rate shipping and both options include tracking.  


 

How much is postage? 

We use flat rate shipping which means you can add as many items to your order as you like and only pay once! 
 
Parcel Post is FREE if you spend $75 or more and Express Post is FREE if you spend $150 or more.

Domestic 
Parcel Post – $8.95
Express Post - $12.95  


  

Which payment methods do you accept? 

Credit Card, Direct Deposit, Paypal, Afterpay, Zippay, Laybuy


 

What sizes can I get? 

If you require measurements for a specific size please contact us. 
 
Baby Bodysuits
0000 – newborn 
000 – 0-3 months 
00 – 3-6 months 
0 – 6-12 months 
1 – 12-18 months 

Children’s T-Shirts 
0, 1, 2, 3, 4, 5, 6, 8, 10, 12, 14, 16 
 
Women’s T-Shirts 
XS, S, M, L, XL, XXL 
 
Men’s T-Shirts 
XS (YTH 16), S, M, L, XL, XXL, XXXL  

 

A note on colours...

Not all of our sets will be an exact colour match and where lifestyle images are used to promote the items the style/colour may not be identical to that pictured. We use different suppliers for our baby wear and 0-5 yrs t-shirts to our 6-16yrs  and adult t-shirts. If you would like to check on the colours or styles please message us prior to ordering.

 


 

I live in Stanthorpe, can I pick up? 

Yes, please enter code STANTHORPEPICKUP at checkout and we will let you know when your order is ready for collection from our mailbox at Greenlands. We can deliver if you live in Stanthorpe (delivery not available for surrounding areas).