Excellent quality. My daughter is roughly an 18 in womens so I ordered an XXL in mens (for length too) It fits her perfectly. Gift wrapping was very cute also. Thankyou to the staff at tilly & WILBUR.
Never delivered, bad customer experience.
Thank you for your order and feedback.
We're sorry to hear you're unhappy with your experience and that you chose not to accept the customs duties. The order was refunded in full and as your items were personalised and cannot be resold, we've instructed DHL to destroy the shipment, which is unfortunate.
Our customs policy is clearly outlined and applies to all international orders—these charges are set by the destination country and are the buyer’s responsibility. Unfortunately, this was not acknowledged at checkout. While we welcome honest feedback, your threats of bad publicity in your cummincations with us have been taken seriously and have been reported.
We always aim to provide fair, transparent service and regret this could not be resolved more constructively.
Regards,
TillyAndWilbur
Never delivered, bad customer experience.
Thank you for your order and feedback.
We're sorry to hear you're unhappy with your experience and that you chose not to accept the customs duties. The order was refunded in full and as your items were personalised and cannot be resold, we've instructed DHL to destroy the shipment, which is unfortunate.
Our customs policy is clearly outlined and applies to all international orders—these charges are set by the destination country and are the buyer’s responsibility. Unfortunately, this was not acknowledged at checkout. While we welcome honest feedback, your threats of bad publicity in your cummincations with us have been taken seriously and have been reported.
We always aim to provide fair, transparent service and regret this could not be resolved more constructively.
Regards,
TillyAndWilbur
Never delivered, bad customer experience.
Thank you for your order and feedback.
We're sorry to hear you're unhappy with your experience and that you chose not to accept the customs duties. The order was refunded in full and as your items were personalised and cannot be resold, we've instructed DHL to destroy the shipment, which is unfortunate.
Our customs policy is clearly outlined and applies to all international orders—these charges are set by the destination country and are the buyer’s responsibility. Unfortunately, this was not acknowledged at checkout. While we welcome honest feedback, your threats of bad publicity in your cummincations with us have been taken seriously and have been reported.
We always aim to provide fair, transparent service and regret this could not be resolved more constructively.
Regards,
TillyAndWilbur
Never delivered, bad customer experience.
Thank you for your order and feedback.
We're sorry to hear you're unhappy with your experience and that you chose not to accept the customs duties. The order was refunded in full and as your items were personalised and cannot be resold, we've instructed DHL to destroy the shipment, which is unfortunate.
Our customs policy is clearly outlined and applies to all international orders—these charges are set by the destination country and are the buyer’s responsibility. Unfortunately, this was not acknowledged at checkout. While we welcome honest feedback, your threats of bad publicity in your cummincations with us have been taken seriously and have been reported.
We always aim to provide fair, transparent service and regret this could not be resolved more constructively.
Regards,
TillyAndWilbur